When you have problems with our products, you can communicate with us according to the following guidelines to propose replacement services. Any problems you have will be taken seriously, we strive to make you satisfied.
1.0 Prior Authorization for Product Returns and General Policies
To return a product to TSL-Motor Online Shop, you must get prior authorization and a Return Merchandise Authorization Number (“RMA”) from TSL-Motor Online Shop. This number can be found on the printable Product Return PDF that is accessible after a return request has been accepted. The RMA number must be displayed prominently on the outside of the box, and you must include a copy of your Product Return PDF. An item returned to us without a Product Return PDF or RMA number can not be accepted and will be returned. TSL-Motor Online Shop may require a 10% restocking fee for returned merchandise in its sole discretion. A re-stocking fee does not apply to defective products. All merchandise returned must be packaged well to protect it from shipping damage, and must be sent with a shipping method that provides tracking information. TSL-Motor Online Shop can not be held responsible for damage that occurs in transit. For merchandise that a customer wants to return for a refund, TSL-Motor Online Shop requires that the item and its packaging be in un-used, “like new” condition with all original packaging, cabling, manuals, etc. included, or the return will be refused. Inspect your product carefully before shipping as any signs of wear or use will result in a refused product return. No items are accepted for exchange or return after 30 days from the purchase date. “Made to Order” items such as custom built “Ready To Fly” models can not be returned.
2.0 Defective Merchandise
TSL-Motor Online Shop will allow defective merchandise to be returned for an exchange only. Note that if TSL-Motor Online Shop is unable to reproduce the problem(s), the item will be shipped back and you will be charged for the return shipping. Whether or not an item is considered defective is determined in the sole discretion of TSL-Motor Online Shop. TSL-Motor Online Shop will not be liable for equipment that might have been lost and/or damaged as a result of defective merchandise.
3.0 Shipping Costs
- If you are returning an item for a refund, or exchanging a functional product, you are responsible for covering the return shipping costs.
- If you are exchanging a defective item or an item you received in error due to a packaging mistake at TSL-Motor Online Shop’s warehouse, TSL-Motor Online Shop will refund you the return shipping costs once we have received and processed your RMA.
- For items returned to TSL-Motor Online Shop, TSL-Motor Online Shop will not cover the cost of “expedited” shipping. Please choose a standard shipping option that provides tracking (UPS Ground, USPS Priority Mail, etc.). If you ar unsure about which shipping method to choose, please contact us and we’ll be happy to assist you.
4.0 Additional Terms and Conditions
Please review TSL-Motor Online Shop’s full Terms and Conditions for additional terms and conditions that apply.
Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing materials.
Please allow up to 5 business days for your Product Return (RMA) to be received, tested, processed and completed.